1.General 
This website is owned and operated by Innevape UK.

You represent that you are 18 years or older. If you are not 18 years or older you must exit the site immediately. Innevape UK does not sell products for purchase by persons under the age of 18 or on behalf of persons under the age of 18 years. To ensure our customers are 18 years or over we only accept payment through Paypal.

Innevape UK products must be kept out of reach of children and pets.

If you have a medical condition of any description please consult your Doctor before use of our products. We are not a pharmaceutical company and do not provide medical products.

Innevape UK reserves all rights to copyright, designs, trademarks and intellectual property within and associated with this website. This website is for your personal use only. You may not copy, modify or re-distribute any part of this site or its contents or use this site for commercial purposes without the express permission of Innevape UK which must be given in writing.

Access to and use of this website and the products and services available through this website(collectively “The Services”) are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all the Terms and Conditions, as may be updated from time to time.

You should check this page regularly to take notice of any changes we may have made. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.

2. Privacy Policy 
It is the policy of Innevape UK to keep all user data confidential, and, as such, data will only be passed to our contracted agents i.e. Couriers. Data will also be made available to Innevape UK employees and will be made available to UK Government agencies if lawfully demanded. (In accordance with the Data Protection Act 1998). By using the Service, you consent to the processing therein and warrant that all data provided by you is accurate. (Please click HERE to read our Privacy Policy).

3. Terms of Sale 
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Innevape UK warrants that all goods supplied to customers are as described on this website. If goods received are not as described, the purchase price and original delivery cost will be refunded provided the goods are returned to Innevape UK, Unit 1, Water Lane, Edenfield BL0 0LU and in their originally received condition, within 7 days of receipt.

You agree to read and comply with our Battery Safety Instructions.

LiPo safety bags are provided free of charge with all sales of kits and on the first purchase of a new battery. It is a condition of sale that all batteries must be charged inside the Lipo safety bag. If your bag is lost/damaged in any way please contact us and we will provide a new one FOC.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery & Carriage section for more information. When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of goods will not be formed until your order and payment have been approved by us and we have debited your Paypal account.

Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled and refund you in full. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”. The service may contain typographical errors or other errors or inaccuracies and may not be complete or current.

We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out of date information regarding pricing, shipping, payment terms or return policies. Should we refuse to fulfill any order you have placed, all monies paid would be refunded to you in full.

Innevape UK will not be held responsible for the failure of the user/customer to provide correct order details. Any subsequent loss will be the responsibility of the user/customer.

4. Pricing 
Prices for goods offered for sale on this website and for postage are shown in Pounds Sterling, the currency used in the UK. The Universal Currency Converter provides guidance on how prices in Pounds Sterling convert to other currencies but this is guidance only. During the checkout process, Paypal will convert and charge the Pounds Sterling prices in the customer’s own currency. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”.

5. Loss, Damage and Cancellations 
In the event of goods purchased not being received within 7 days of the date of dispatch, the customer should contact Innevape UK within a further 3 days, in writing or by e-mail. UK orders sent via Royal Mail 1st Class Standard Post are not insured in case of loss. Any parcels sent via this method are not the responsibility of Innevape UK once they have left our warehouse.

If goods received have been damaged in transit, the customer should contact Innevape UK within 24 hours of receipt, either by telephoneor by e-mail, describing the damage and supplying photographic evidence. We ask for photographic evidence of the damage in order to assist in any claim against our couriers.

Orders on this website are covered by the (Distance Selling) Regulations 2014. The Distance Selling Regulations allow a cooling off period of 14 days from receipt of goods covered under the legislation. Customers may return goods without reason within this period for a full refund of the purchase price (excluding original carriage). Goods returned must be complete, unused, and with the manufacturer’s packaging undamaged. The cost of returning and appropriately insuring the goods until satisfactory receipt will be borne by the customer. To cancel an order under the terms of the Direct Selling legislation the customer should contact Innevape UK by telephone or email within 14 days of receipt of the goods. The customer will be required to return the goods before a refund can be processed.

Likewise, Innevape UK reserve the right to refund the customer in full and to cancel the order. Typically, this will apply if the quantity of goods ordered exceed available stock, or if the goods are unlikely to be deliverable to the customer’s delivery address by the delivery services available. Please note, in particular, that delivery is not available to a P.O.Box.

6. Security
We use Paypal to collect/process transaction information. Using Paypal also ensures our customers are aged 18 years or older.

7. Complaints

Complaints are taken seriously by Innevape UK and we endeavor to make sure that all our customer complaints are dealt with in a professional and confidential manner.

All complaints must be made to sales@innevape.co.uk where we aim to record and deal with the issue the same day. If this cannot be achieved, then we will deal with the issue the next working day. We will make every effort to ensure that any complaints are resolved within 7 days.